1. What should I do if the card is declined and authentication is required during payment?
To ensure transaction security, identity verification (such as 3DS verification) is required. Please complete the verification as requested and try paying again. If it is still declined after verification, contact the issuing bank for more information.
2. The payment is not authorized. How can I complete the payment?
Try paying again. If it still fails, contact the issuing bank to troubleshoot the issue.
3. What if the payment prompt says the card "does not support this type of purchase" or "does not support the specified currency"?
Please contact the issuing bank to confirm whether the card supports the current transaction type or currency.
4. How should I resolve the prompt "This card was declined; please contact the issuing bank for more information"?
It is recommended to contact the issuing bank to inquire about the specific reason for the decline and check for card usage restrictions or risk control status.
5. What should I do if it says the card's balance, credit limit, or available transaction limit has been exceeded?
You can switch to another payment method or contact the issuing bank for more information.
6. The card is reported as expired. How can I continue the payment?
You need to replace it with a valid, unexpired bank card.
7. How do I resolve payment failures caused by incorrect or missing information?
Please verify the actual card details and accurately enter the billing address, zip code, security code (CVC), card number, expiration date, PIN, etc., then try the payment again.
8. How do I handle a prompt saying the payment is not permitted?
You need to contact the issuing bank to investigate the issue.
9. Which countries or regions are currently unsupported for payment transactions based on the card's issuing location?
Payment transactions from the India region are currently not supported.
